Delete your EchoReads account
Deleting an account cannot be undone.
Deletion is a request. You ask in the app or by email, and our support team completes it. Once it is done you cannot sign in to the account again, and if you come back later you start with a new account.
In the app
- Open EchoReads and sign in.
- Go to Profile, then Privacy and security.
- Choose Delete account.
- Confirm. This sends your request to our support team and signs you out on every device. We’ll email you when it’s done.
By email
Write to support@echoreads.online from the email address on the account, with the subject “Delete my account”. We can only act on a request sent from that address, because that is how we know the account is yours. We record your request and email you a receipt. We’ll email you when it’s done.
Cancel your subscription first
Deleting an EchoReads account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your store account first, or you will keep being charged for an account that no longer exists.
- iPhone or iPad: Settings, your name, Subscriptions.
- Android: Google Play, your profile, Payments and subscriptions.
What is removed
- Your name, email address, phone number, date of birth, profession and profile photo link. The account itself is anonymised: what is left of it holds none of these, and it can no longer be signed in to.
- Your reading history, likes, ratings and feedback.
- Downloads, bookmarks and saved items are kept on your device, not by us. They go when you remove the app.
What we keep
Records of your purchases and subscription, which we need for tax, refunds and disputed charges. We keep them without your name or email address, for as long as the law requires. We also keep a record that you asked for deletion and that it was completed. Apple and Google keep their own records of what you bought through them.