Delete your data
You can clear parts of what EchoReads holds without closing your account. If you want the account gone as well, see how to delete your account.
From inside the app
- Downloads and storage. Profile, then Storage and data. Removes downloaded issues from the device and frees the space.
- Saved items and bookmarks. Library, then Saved or Bookmarks, and remove what you no longer want.
- Reading history and progress. Write to us and we will clear it; there is no in-app control for this yet.
By email
Write to support@echoreads.online from the email address on your account and say what you want removed. We can only act on a request sent from that address, because that is how we know the account is yours. Our support team handles it by hand, and we’ll email you when it’s done.
How long it takes
Downloads and saved items you remove in the app go straight away. Anything you ask us to remove, including your whole account, is a request that our support team completes. We’ll email you when it’s done.
What we keep
Records of your purchases and subscription, which we need for tax, refunds and disputed charges. If you delete your account, we keep them without your name or email address, for as long as the law requires. Apple and Google keep their own payment records; ask them about those. We never hold your card details.
Removing data, or deleting your account, does not cancel a subscription bought through the App Store or Google Play. Cancel it in the store first, or you will keep being charged.